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Refund & Cancellation Policy
SRZ is a digital product delivered as immediate access to a TradingView script. This page explains exactly when we do and don't issue refunds — please read it before you buy.
In short: once access has been granted, the sale is final.
The indicator cannot be "returned" — the moment your TradingView username is added to the script, you have the full product permanently. We refund where we failed to deliver, not because a trade lost or you changed your mind.
1Cancelling before access is granted
If you have paid but access has not yet been granted to your TradingView account, you may cancel for a full refund. Email us straight away at with your payment reference.
2After access is granted
Once your TradingView username has been added to the indicator, all sales are final and no refund is available. This is because:
- The product is digital and delivered in full and instantly
- Access cannot be meaningfully withdrawn once you have used the indicator
- The price is one-time, with no subscription that could be cancelled going forward
Please make your decision before purchasing. Everything the indicator does is shown on our home page, including live chart screenshots and an unedited screen recording.
3When we will refund you
We refund in full, without argument, in these situations:
| Situation | What we do |
|---|---|
| Money debited, no order created | Full refund. This is usually a gateway timeout and often auto-reverses within 5–7 working days; contact us if it doesn't. |
| Charged twice for one purchase | The duplicate charge is refunded in full. |
| Access never granted | We first try to fix it. If we cannot get the indicator onto your account, full refund. |
| Indicator fundamentally doesn't function | If SRZ does not load or does not work as described and we cannot resolve it, full refund. |
| Unauthorised payment | Reported and verified as fraudulent — full refund, and the access is revoked. |
4When we will not refund
- Losing trades. SRZ is a charting tool, not a guarantee. Trading outcomes depend on your entries, sizing, risk management and discipline. No indicator can promise profit, and losses are not a product defect.
- Changing your mind after access has been granted.
- Not using it, or deciding trading isn't for you.
- Expecting something the product never claimed. SRZ does not place trades, manage risk for you, or set your stop loss and target — this is stated plainly on our home page and in our Terms.
- Not having a TradingView account, or your TradingView plan limiting how many alerts you can run.
- Breach of our Terms — sharing, reselling or reverse engineering the indicator.
5How to request a refund
- Your payment reference or order ID
- The email address and TradingView username used at checkout
- A short description of the problem
We acknowledge every request within 2 working days. Where a refund is due, we approve it within 5 working days of agreeing it.
6How refunds are paid
Refunds go back to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund elsewhere.
Once we approve it, the money typically reaches you in 5–7 working days, though the exact timing depends on your bank or card issuer and is outside our control.
7Chargebacks
If something has gone wrong, please contact us first. Nearly every issue is an access problem we can fix within hours, and a refund is far faster than a chargeback.
Raising a chargeback without contacting us means we will respond to your bank with the delivery record, and access will be revoked while the dispute is open. Where a chargeback is found to be fraudulent, access is revoked permanently.
8Contact
See also our Terms & Conditions and Privacy Policy.